Terms and Conditions

In Summary, by accepting the terms of conditions, you agree to

1. Consent to the collection, storage and usage of your mobile phone number for the following purposes. (1) Receiving of eReceipt for your items purchased, (2) Investigation or enquiries on the recovery of Funds in the event that non-payment is detected, (3) Receiving of Marketing and Promotional Messages.

2. Truthfully provide your personal mobile phone number, and not an invalid mobile phone number or mobile phone number of another user

3. Have an intention to make a purchase of an item in the vending machine and pay for the goods received.

4. A misuse fine of SGD100 charged in the event where misuse is detected.

5. Accept the Personal Data Protection Notice terms of Easy M Technologies Pte. Ltd.

Acceptance of terms

Please read these T&Cs carefully. By using AI BOX Services, you agree to these T&Cs, and you consent to the collection, use, and disclosure of your personal data as described in these T&Cs. If you do not agree to these T&Cs, you must discontinue the use of AI BOX Services. Your use of AI BOX Services shall be deemed to be your agreement to be bound by each of the terms set forth herein. AI BOX may revise these T&Cs at any time by posting updated T&Cs on AI BOX Services or by sending registered Customers an email notice of the changes. If any modification is unacceptable to you, you shall cease using AI BOX Services immediately. If you do not cease using AI BOX Services, you will be deemed to have accepted the change.

You are expected to check these T&Cs from time to time to take notice of any changes AI BOX has made as they are binding on you.

Account Registration

To use AI BOX Stores and Machine Services, you must provide a valid mobile number and particulars of your payment method. You are responsible for: (i) maintaining the security and confidentiality of your particulars; (ii) be responsible for any purchases and activities that are submitted under your purchases; (iii) ensuring that all mobile number details provided during registration or any other time are correct and complete.

You agree to immediately notify AI BOX of any unauthorised use of your transaction or account or any other breach of security by contacting us via email or contact number indicated on the AI Box.

AI BOX reserves the right to refuse, suspend or terminate the use of AI BOX Services at any time for any reason, including and not limited to the following:

i. accounts of Customers that have been dormant for more than 60 days; and

ii. accounts of Customers that we suspect have been compromised or used in breach of these T&Cs.

You acknowledge and agree that AI BOX may, to the extent permitted by applicable laws, access, preserve, and/or disclose your account information, all communications to and from you and all information relating to your use of AI BOX Services, if AI BOX is required to do so by law or legal process or if AI BOX determines, in its sole discretion, that such action is necessary to protect the rights of AI BOX, third parties, and other users of AI BOX Services or for purposes of responding to your request for customer service.

Intellectual Property

You acknowledge that AI BOX Services contains information, data, software, photographs, graphics, typefaces, music, sounds and other material (collectively “Content”) that are protected by copyrights, trademarks, database and other intellectual property rights owned by us or our suppliers.

You shall not modify, reproduce, copy or distribute any of the Content on AI BOX Services for commercial purposes without our prior written consent.

Restrictions on use of AI BOX Services

You may access and use AI BOX Services only in accordance with all applicable laws and regulations and with these T&Cs. You acknowledge and agree that AI BOX, in its sole discretion and without notice or any further obligation to you, may temporarily suspend or permanently discontinue and refuse any and all current and future, access to or use of AI Box Services.

You further agree that you will not use AI BOX Services for any or all of the following purposes:

a. disseminate any unlawful, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

b. transmit material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;

c. gain unauthorised access to other computer systems;

d. interfere with any other person’s use of AI BOX Services;

e. interfere or disrupt networks or web sites connected to AI BOX Services;

f. make, transmit or store electronic copies of materials protected by copyright without written permission of AI BOX;

g. resell or make commercial use of AI BOX Services or content therein;

h. modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any content;

i. collect or use any product listings or descriptions;

j. use any data mining, robots, or similar data gathering and extraction methods from AI BOX Services;

k. other than for your use of AI BOX Services as expressly permitted in these T&Cs, access or attempt to access any systems or servers on which AI BOX Services are hosted or modify or alter AI BOX Services in any way;

l. forge headers, create a false identity or otherwise manipulate identifiers in order to deceive others or disguise the origin of any content or other information transmitted to or via AI BOX Services;

m. use, frame or utilize framing techniques to enclose any trademark, logo or other proprietary information of AI BOX (including the images found on AI BOX Services, the content of any text or the layout/design of any page or form contained on a page) without AI BOX’ express written consent; or

n. use any meta tags or any other “hidden text” utilizing a name, trademark, or product name of AI BOX without AI BOX’ express written consent.

Any unauthorised use of AI BOX Services will terminate the permission or license granted by these T&Cs, and will result in you being barred from use of AI BOX Services.

Personal Data Protection Policy

We take protecting your personal data very seriously and will always take all reasonable steps to make sure your information is safe. Personal Data Protection applies to all personal data you provide to us, or that we may collect about you. Please do not provide any personal data to us if you do not accept the T&Cs.

If you have any feedback or issues in relation to your personal data, or wish to make a complaint to us, you may contact our Officer whose email address is set out on our AI Box.

Limitations of AI BOX Services

Whilst all attempts will be made to ensure AI BOX Services are available all the time, occasionally AI BOX Services may undergo repairs, maintenance or the introduction of new services which may render the unavailability of access to AI BOX Services.

Third Party Sites

There may be occasions when information or materials on or of third parties are provided on AI BOX Services.

AI BOX is not responsible for the content or activities of any other sites linked from and/or outside AI BOX Services. Your visit or use of any third party site linked from AI BOX Services is entirely at your own risk. A link to another website does not mean that AI BOX endorses or accepts any responsibility for the content displayed on the other website.

Product Information & Billing

Whilst every effort is made to display your purchases accurately in terms of price, size, weight, and/or description of the product(s) on AI BOX Services, errors may occur and we do not guarantee that the pricing, size, weight, product description and/or promotional information provided on AI BOX Services will be accurate, current, updated, or complete.

AI BOX takes great care to accurately display the colours of our products that appear on AI BOX Services. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be a true reflection of the actual colours of the products.

In the event of any price difference between your order made via AI BOX Services and the final bill rendered, whether arising from substitutions, daily price changes, promotions, special price, mislabelling or mispricing etc, AI BOX reserves the right to adjust the final bill even after the online bill is presented to you.


AI BOX may, from time to time, offer discounts or run promotions. Promotions shall be effective only for the applicable promotional period and on a “while stocks last” basis. AI BOX reserves the right to modify, cancel or discontinue them at any time, without any notice to you.

We also reserve the right to charge you partially or in full the value of the benefit received using your payment method, without further notice to you.

Where you are permitted to return any product to us for a refund/credit and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire purchase, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis.

Any decision by AI BOX relating to promotions and other rewards is final and binding.

Return Policy

Where you have purchased a defective product, you may get in touch with our Customer Service Representative within 3 days from date of purchase by providing the following information to enquiry@easym.com.sg

1. Provide pictures or information where the defective product was purchased.

2. Provide the information of the Machine Number indicated on the AI Box.

3. Provide the name of the product and describe the issue found

4. Our Customer Service Representative will get back to you as soon as possible.

5. You may follow-up on your appeal contacting us via email or phone calls.

Unless we inform you otherwise, all products must be returned with all of its original packaging. We apologise that we are unable to exchange medical and hygiene sensitive items to ensure the safety and health of our customers. Please also note that we do not allow exchange/refund for mistakenly-purchased products.

For defective products that are under warranty, please approach the brand’s local authorized service centre for assistance.


Payment information is transmitted through a secure payment channel using our secure server and Secure Socket Layer. Payment for all purchases will be made to the payment mode which you have linked to your bank account.

AI BOX accepts payment by way of VISA and MasterCard credit or debit cards at all of our Unmanned Stores and Machines.  AI BOX reserves the right to change the mode or method of payment for products offered at any time by announcement through AI BOX Services, email blasts and any other means of communications.


To the fullest extent permitted by law, AI BOX excludes all warranties, descriptions, representations or advice rendered as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of any product supplied at AI BOX Stores.

No agent or representative of AI BOX is authorised to make any warranty, representation or statements given as to the fitness or suitability for any purpose, tolerance to any condition, similarity to sample, merchantability or otherwise of any product supplied.

Limitation of Liabilities

AI BOX shall not be liable for any consequential, indirect or special damages or loss of whatever arising. To the extent that AI BOX is liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of a product or any other breach of AI BOX’ obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the product(s) giving rise to such liability.

AI BOX will not be held responsible for any damages or loss of products after purchase. You shall not use our products in any manner and/or for any purpose for which they are unsuited for and shall be responsible for using all necessary skill and care in handling and using the products. You expressly agree that AI BOX assumes no obligation or liability for any advice or information given with the products and AI BOX assumes no responsibility for any inaccuracy or misstatement of any such information. You assume all risks connected with the use and storage of the products.

You unreservedly acknowledge and agree that you assume all risk in connection with the use of AI BOX Services. AI BOX shall not be liable for any direct, indirect, consequential or punitive damage or loss of profits or loss of revenue however arising from the use of, or access to AI BOX Services. Without limitation to the foregoing, AI BOX Services and all information contained herein is provided on a “as is” basis without any implied or express warranty including any implied warranty as to title, quality, merchantability, fitness for purpose, or non-infringement. Before acting on the information found on AI BOX Services, you may wish to confirm the facts that are important to your decision making. Product information listed on AI BOX Services may be different from information listed on the products for a variety of reasons including such things as manufacturers’ updates and changes. AI BOX reserves the right to change or update information of any product on AI BOX Services at any time without prior notice.

To the fullest extent permitted by law, AI BOX shall not be liable for any error or omission in the content of AI BOX Services including any damage or injury arising out of or in connection with any access or use of AI BOX Services whether such damage/injury is caused by failure of performance, error, omission, defect, delay in operation, computer virus, theft etc.


If you violate any of these T&Cs, your permission to use AI BOX Services may be suspended or revoked, and we reserve the right to suspend or terminate your access to, and use of, AI BOX Services at any time.

Governing Law and Dispute Resolution

These T&Cs shall be construed in accordance with the applicable laws of Singapore. Depending on the nature of the dispute, any claim or disagreement arising out of or in connection with these T&Cs and/or use of AI BOX Services (“Dispute”) shall be submitted for mediation at the Mediation Centre of the Consumer Association of Singapore (“CASE”) in accordance with CASE’s mediation procedure in force for the time being. Either party may submit a request to mediate to CASE upon which the other party will be bound to participate in the mediation within CASE prescribed time. If the Dispute cannot be resolved at mediation, such Dispute shall be referred to the Small Claims Tribunal or the courts of Singapore, as the case may be, for resolution.

Contact Us

You may contact us at (+65) 6100 4319 or email us at enquiry@easym.com.sg if you have any questions or need any assistance.

For any technical assistance, please contact our officer’s contact number found on the AI BOX.